Thank you for visitingwww.myhasslefreehome.com. House Manager LLC d/b/a Hassle Free Home Services("Hassle Free," "we," "us," or "our")is committed to protecting your personal information. This Privacy Policy explainswhat we collect, how we use it, and your rights. By using our website orsubmitting any inquiry form, you agree to this Privacy Policy. IF YOU DO NOTAGREE, PLEASE DO NOT USE OUR WEBSITE OR SUBMIT YOUR INFORMATION.

When you submit an inquiry or estimate request form, we may collect your name, email address, phone number, property address, and any other information you include. When you become a Member, we also collect payment information (processed through secure third-party processors), property details relevant to maintenance, and information exchanged during service visits.

When you visit our website, we and our service providers may automatically collect your IP address, browser type, operating system, pages visited, time on site, referring URLs, and actions taken on the site (form submissions, clicks, etc.).

We use the information we collect to:
• Respond to your inquiry and provide a home maintenance estimate.We use the information we collect to:
• Respond to your inquiry and provide a home maintenance estimate.
• Contact you by phone or SMS regarding your inquiry, membership, or scheduled visits.
• Schedule and perform maintenance visits and services.
• Process payments and maintain account records.
• Improve our website and service offerings.
• Comply with applicable law or respond to lawful government requests.
• Contact you by phone or SMS regarding your inquiry, membership, or scheduled visits.
• Schedule and perform maintenance visits and services.
• Process payments and maintain account records.
• Improve our website and service offerings.
• Comply with applicable law or respond to lawful government requests.

We do not sell, rent, or share your personal information with third-party marketers, data brokers, or advertisers. We only contact individuals who have expressly submitted our inquiry form. We do not market to purchased lists or to anyone who has not opted in.We may share your information in limited circumstances:
• Service Providers: Trusted vendors (payment processors, scheduling software, SMS platforms) who support our operations, strictly for that purpose and bound by confidentiality obligations.
• Subcontractors: When you approve a specific project, we may share relevant property details with the approved subcontractor to complete that work.
• Legal Requirements: When required by law, court order, or subpoena, or to protect the rights or safety of Hassle Free or others.
• Business Transfers: In a merger, acquisition, or asset sale, your information may transfer to the successor entity. You will be notified of any such change.

By submitting our inquiry form or signing a Member Agreement, you consent to be contacted at the phone number and email address you provided, including by live calls, SMS, and email.

You may opt out of any or all communications at any time:
• Text: Reply STOP to any message from us. Keywords: STOP, END, QUIT, CANCEL, UNSUBSCRIBE. Reply HELP for assistance.
• Email: Reply 'Unsubscribe' to any email, or send a request to [email protected] with the subject 'Unsubscribe.'
• Phone: Contact us directly to be removed from our outreach list.Transactional messages related to your active membership (e.g., visit confirmations) may continue as necessary to perform our services.

We use Google Analytics and Google Ads to understand site usage and serve targeted advertisements. These tools collect information about your visits. You may opt out via the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram ad campaigns. Meta may collect data about your interaction with our site. Learn more at facebook.com/privacy. You may manage your browser's cookie settings to limit tracking; however, some site features may be affected.

We take reasonable measures to protect your personal information, including TLS encryption for sensitive data in transit and restricted access controls. No method of electronic transmission is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your information, we will notify you and applicable authorities as required by law.

Our services are intended for adults. We do not knowingly collect information from individuals under eighteen (18). If you believe a minor has submitted information to us, contact us at [email protected] and we will promptly delete it.

Regardless of your state of residence, you may at any time request to know what personal information we hold about you, request correction of inaccurate information, or request deletion of your information (subject to our legal obligations). We will respond within forty-five (45) days of a verifiable request and do not charge a fee for reasonable requests.Residents of states with specific privacy laws — including Maryland, Virginia, New Jersey, Connecticut, New York, Pennsylvania, Massachusetts, Michigan, Illinois, Georgia, and Texas — have additional rights under applicable state law, including the right to opt out of targeted advertising and profiling. To exercise any rights, contact us at: [email protected] or by mail: House Manager LLC d/b/a Hassle Free Home Services, 601 Dover Road, Unit 11, Rockville, MD 20850.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, maintain membership records, comply with legal obligations, and resolve disputes. When no longer needed, information is securely deleted or anonymized.

We may update this Privacy Policy at any time. The current version will be posted at www.myhasslefreehome.com with an updated effective date. For material changes affecting how we use your information, we will notify you by email. Continued use of our services after any update constitutes acceptance of the revised Policy.

Questions or privacy requests? Contact us at:

House Manager LLC d/b/a Hassle Free Home Services
601 Dover Road, Unit 11, Rockville, MD 20850
Email: [email protected]
Website: www.myhasslefreehome.com